Two High Country stores fined for excessive price-scanner errors

Last Updated on April 15, 2022 12:05 pm

An Advance Auto location in Boone and Ingles in Ashe County are two of 11 businesses recently fined for excessive price-scanner errors by the NC Department of Agriculture and Consumer Services’ Standards Division (NCDA&CS).

Advance Auto, at 1335 Highway 421 in Boone, has paid $1,035 in late. An initial inspection in July 2021 found a 16-percent error rate based on eight overcharges in a 50-item lot. A follow-up inspection in August 2021 found an 8.33-percent error rate based on 25 overcharges in a 300-item lot. The store passed inspection in October 2021.

Ingles, at 60 Ashemont Drive in West Jefferson, has paid $3,270 in late. An initial inspection in October 2021 found a 6-percent error rate based on three overcharges in a 50-item lot. A follow-up inspection in November 2021 found an 8.33-percent error rate based on 25 overcharges in a 300-item lot. The store passed inspection in January.

NCDA&CS has also collected fines from stores in Gaston, Mecklenburg, Moore, Surry and Yadkin counties.

The stores represent 11 of 42 stores fined across North Carolina during the first quarter of 2022.

“As many stores continue to suffer from staffing shortages due to the pandemic, our Standards Division has seen a significant increase in stores with price scanner errors,” said Agriculture Commissioner Steve Troxler. “It is always a good practice for consumers to check their receipts as well as the price on the shelf to make sure that they are paying the correct amount.”

The department conducts periodic, unannounced inspections of price-scanner systems in businesses to check for accuracy between the prices advertised and the prices that ring up at the register. If a store has more than a 2-percent error rate on overcharges, inspectors discuss the findings with the store manager and conduct a more intensive follow-up inspection later. Undercharges are also reported, but do not count against a store. Consumers who would like to file a complaint about scanner errors they encounter, can call the Standards Division at 984-236-4750.

Penalties are assessed if a store fails a follow-up inspection. In addition to the penalties paid, the store will be subject to re-inspection every 60 days from the last inspection until it meets the 2-percent-or-less error rate. Additional penalties may be assessed if a store fails a re-inspection.

Consumers who would like to file a complaint about scanner errors they encounter, can call the Standards Division at 984-236-4750.

The Tractor Supply store in Boone, located at 2221 Old 421, paid $615 in late earlier this year for purposes related to the fourth quarter of 2021.

The Staples store, at 1275 Blowing Rock Road in Boone, paid $1,080 in penalties in 2018.

The Tractor Supply location in Ashe County paid $1,515 in penalties also in 2018.

Following are civil penalties recorded in the first quarter of 2022:

  • (ashe) Ingles at 60 Ashemont Drive, West Jefferson has paid $3,270 in late fees. An initial inspection in October 2021 found a 6-percent error rate based on three overcharges in a 50-item lot. A follow-up inspection in November 2021 found an 8.33-percent error rate based on 25 overcharges in a 300-item lot. The store passed inspection in January.
  • (Gaston) Walmart at 701 Hawley Ave., Belmont has paid $2,685 in late fees. An initial inspection in November 2021 found a 10-percent error rate based on five overcharges in a 50-item lot. A follow-up inspection in December 2021 found a 4.67-percent error rate based on 14 overcharges in a 300-item lot. The store passed inspection in February.
  • (Mecklenburg) Dollar Store at 7322 The Plaza, Charlotte has paid a total of $10,000 in late. An initial inspection in November 2021 found a 40-percent error rate based on 20 overcharges in a 50-item lot. A follow-up inspection in December 2021 found a 23.67-percent error rate based on 71 overcharges in a 300-item lot. A third inspection in February found a 16.33-percent error rate based on 59 overcharges in a 300-item lot. The store will be re-inspected.
  • (Mecklenburg) Dollar General at 10018 Albemarle Road, Charlotte has paid a total of $10,000 in late fees. An initial inspection in November 2021 found a 24-percent error rate based on 12 overcharges in a 50-item lot. A follow-up inspection in December 2021 found a 20.67-percent error rate based on 62 overcharges in a 300-item lot. A third inspection in February found a 20-percent error rate based on 60 overcharges in a 300-item lot. The store will be re-inspected.
  • (Mecklenburg) Walmart at 7735 North Tryon St., Charlotte has paid $9,785 in late fees. An initial inspection in October 2021 found a 7-percent error rate based on seven overcharges in a 100-item lot. A follow-up inspection in November found a 7-percent error rate based on 21 overcharges in a 300-item lot. A third inspection in January found a 9.33-percent error rate based on 28 overcharges in a 300-item lot. The store will be re-inspected.
  • (Mecklenburg) Walmart at 3209 Pineville-Matthews Road, Charlotte has paid $6,185 in late fees. An initial inspection in October 2021 found a 12-percent error rate based on six overcharges in a 50-item lot. A follow-up inspection in November found a 5.67-percent error rate based on 17 overcharges in a 300-item lot. A third inspection in February found a 9.33-percent error rate based on 28 overcharges in a 300-item lot. The store will be re-inspected.
  • (Mecklenburg) Walmart at 3240 Wilkinson Blvd., Charlotte, has paid $3,510 in late fees. An initial inspection in October 2021 found a 3 percent error rate based on three overcharges in a 100-item lot. A follow-up inspection in December 2021 found a 6.33-percent error rate based on 19 overcharges in a 300-item lot. The store passed inspection in February.
  • (Surry) Dollar General at 514 N. Renfro St., Mt. Airy has paid $8,110 in fines. An initial inspection in September 2021 found a 16-percent error rate based on eight overcharges in a 50-item lot. A follow-up inspection in November 2021 found a 20.67-percent error rate based on 62 overcharges in a 300-item lot. A third inspection in January found a 10-percent error rate based on 30 overcharges in a 300-item lot. The store passed inspection in March.
  • (Watauga) Advance Auto at 1335 Highway 421, Boone has paid $1,035 in late fees. An initial inspection in July 2021 found a 16-percent error rate based on eight overcharges in a 50-item lot. A follow-up inspection in August 2021 found an 8.33-percent error rate based on 25 overcharges in a 300-item lot. The store passed inspection in October 2021.
  • (Yadkin) Advance Auto at 947 South State St., Yadkinville has paid $6,225 in late fees. An initial inspection in September 2021 found an 18-percent error rate based on nine overcharges in a 50-item lot. A follow-up inspection in October 2021 found a 9.67-percent error rate based on 29 overcharges in a 300-item lot. A third inspection in December 2021 found a 4.33-percent error rate based on 13 overcharges in a 300-item lot. A fourth inspection in February found a 5-percent error rate based on 15 overcharges in a 300-item lot. The store will be re-inspected.
  • (Yadkin) Dollar General at 103 Willow St., Yadkinville has paid $6,595 in late fees. An initial inspection in October 2021 found a 30-percent error rate based on 15 overcharges in a 50-item lot. A follow-up inspection in November 2021 found a 16.33-percent error rate based on 49 overcharges in a 300-item lot. A third inspection in a January found a 4.33-percent error rates based on 13 overcharges in a 300-item lot. The store will be re-inspected.

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